Head of Fulfillment

Title: Head of Fulfillment

Location: Lagos

Role & Responsibilities:

Management of Order fulfilment processes and team

  • Manages the order fulfilment process including orders through digital channels and processing of in store orders.
  • Ensuring daily order processing activities are within SLA
  • Capacity planning in line with weekly volume projection and schedule
  • Weekly team meetings to ensure deadlines and targets are met
  • Maintain healthy and timely relationships with vendors so that you are able to source special orders in a timely and efficient manner
  • Escalate issues to senior management within an appropriate time frame and provide warehouse management with end of day / shift handover information
  • Responsible for the management of daily order transactions and ensure smooth operations amongst related departments i.e. inbound, inventory, Order processing, Delivery
  • Performance management including benchmarking with other companies, appraisals and team coaching
  • Responsible for filling orders generated one commerce/ADCs (either B2C or
  • B2B) in a timely manner within stated SLA
  • Manages the logistic arm of the FC in such a way to guarantee efficiency and

Productive outcomes.

  • Review adequacy per time while seeking relevant approvals for upgrade or downgrade in capacity in relation to market realities.

Cost reduction

  • Continuously find innovative ways to reduce cost across all internal operations department by increasing productivity as well as reducing lost due to theft and damages of items
  • Improve efficient usage of work tools and material handling

Required Skills & Qualifications:

  • Bachelors. Degree (Pharmacy, Business Administration, Logistics- supply chain, Economics, Engineering)
  • Minimum of 3 years Pharma, E-Commerce experience
  • Ability to negotiate and communicate in flawless English Demonstrated competency in data reporting and analysis
  • Experience or high level of comfort in logistics operations
  • Experience of E-commerce fulfillment best practice, with an understanding of customer and seller behavior
  • Excellent communication skills both written and verbal
  • Familiarity with working in a culturally diverse environment
  • Excellent People, Problem-solving, Negotiation, Time management and Coordination skills.
  • Self-Driven and great independent follow-through Ability
  • Strong entrepreneurial skills, leadership, and drive

If you the requirement Kindly share your CV in word format and use job title as subject of the mail.

Job Location: Lagos Nigeria

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