Business Manager

Position: Business Manager

Location: Lagos, Nigeria [Also willing to relocate]

Salary: Negotiable

Our Client, a reputable paint manufacturing company is looking to hire an experienced Sales Manager to manage one of their outlets.

Purpose of role

  • Responsible for developing and implementing the Customer Management strategies and the Customer Service Policy of the business.
  • Directs and controls all customer service functions towards the achievement of the company’s sales and customer service objectives.
  • Guarantees that at all times, customers’ expectations are exceeded.

Responsibilities

  • Develops sales and customer service strategies for the business and ensures that sales and customer service plans are implemented.
  • Liaise with the marketing department for implementation of the respective Area Marketing /Sales plan and strategies.
  • Implements the Company’s Customer Service Policy in the assigned sales territory.
  • Safeguard the equity of the ICI brands & ensures implementation of the company’s Customer Service Policy.
  • Agrees and ensures that sales, volume and profit targets are met.
  • Assures efficient and optimum distribution of products to customers.
  • Ensures compliance by the sales force with the Company’s sales policies and terms of trade.
  • Develops and implements a superior customer service culture within the organization.
  • Liaise with other departments to provide technical support to the customers.
  • Identify and assist in implementation of training programmes for the sales force and customers.
  • Collates and promptly disseminate customer feedbacks to the head office.
  • Liaise with the Agent to develop Annual Business Plan for the business & writes weekly and monthly sales report on operations.
  • Reports on the status of official vehicles, equipment and other assets and liaise with agent to ensure they are in good state.
  • Ensures the economic utilization and safety of assets at the Colour Centre.
  • Manages Customer information database and generates management information.
  • Controls sales expenses and ensures that they are kept within the approved budget.
  • Regularly reviews the performance of order taking points and makes recommendations on the appointment or dismissal of order taking points.
  • Monitors stock level and report on stock condition and age weekly.
  • Ensure prompt request for replenishment based on customers requests and anticipated order.

Qualifications & Skills

  • First degree (with Hons) in Marketing, Chemistry, or Applied Sciences with at least 5 years’ experience in sales and marketing management.
  • Must possess very good Marketing and Sales Techniques, be good at Supply Chain Management, and have some knowledge of Financial Management and Corporate Finance.
  • Must be good at information management, time management, demonstrate interpersonal communication skills, be innovative and creative, be externally oriented, have sound business knowledge, demonstrate self-confidence and integrity and be good at customer management.
  • Good negotiation and analytical skills.
  • Ability to build and manage relationships with organizational stakeholders; seeking expert advice on a variety of situations or circumstances.
  • General knowledge of the uses and applications of MS Office suite; Word, PowerPoint, Excel, Outlook etc.

Please send CV in WORD FORMAT to cv@fmcgsearch.com with the Job title as subject of the mail. If you meet the requirement above you will be contacted shortly after.

Job Category: Sales and Marketing
Job Location: Lagos Nigeria

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